1. Overview

This Return & Refund Policy applies to Products purchased from Nosta Supplies Limited via our website. By placing an order you agree to this policy.

2. Eligibility for Returns

• You may request a return/refund within 1 day of delivery of the Product.
• To be eligible, the Product must be unused, in the same condition as received, with all original tags/packaging.
• Some items may be excluded (e.g., perishable goods, customised items, clearance sales) — we will clearly specify any such exclusions.

3. How to Request a Return

• Contact us within the eligibility period at [insert contact email/phone] with your order number and reason for return.
• We will review the request and provide instructions (e.g., return shipping address).
• You are responsible for return shipping unless the return is due to our error (e.g., defective or wrong item).

4. Inspection and Processing

• Once we receive and inspect the returned Product, we will notify you that we have received it.
• We will also advise whether the refund or replacement is approved.
• If approved, a refund will be processed within 10 days via the original payment method. Shipping costs (if any) are non-refundable unless we made an error.

5. Refunds (if applicable)

• If you receive a refund, the amount refunded will be the purchase price minus any applicable shipping or handling fees (unless otherwise stated).
• If you received a discount or promotion, that may impact the refund amount.

6. Exchanges & Replacements

• Instead of a refund you may request an exchange for the same product (subject to availability) or a replacement.
• If the desired item costs more than the original purchase, you may need to pay the difference. If less, we will refund the difference.

7. Defective or Incorrect Items

• If the Product is defective, damaged in transit, or incorrect, please contact us within 3 days with photographic evidence.
• We will arrange for replacement or refund at our discretion and at no cost to you (including any return shipping).

8. Non-Returnable Items

• Items that are non-returnable may include: perishable goods, safety-sealed items that are opened, gift cards, downloadable software, customised products.
• We will clearly indicate any such non-returnable items in the product description.

9. Cancellation Before Dispatch

• You may cancel your order before dispatch (we will notify you when the product is shipped).
• If you cancel before dispatch we will refund your payment in full (minus any third-party processing fees, if applicable).

10. Contact Us

For any queries relating to returns or refunds please contact:
Nosta Supplies Limited  

Baricho road industrial area

+254 741 126893

info@nostasupplies.co.ke

www.nostasupplies.co.ke