This Shipping Policy outlines how Nosta Supplies Limited (“we”, “us”, “our”) processes, handles, and delivers customer orders placed through our website https://nostasupplies.co.ke. By placing an order with us, you agree to the terms stated below.
- Order Processing
- Orders are processed Monday to Saturday, excluding public holidays.
- Orders placed after 3:00 PM or on weekends will be processed on the next business day.
- You will receive an order confirmation email/SMS once your purchase is complete, and another notification once your order has been dispatched.
- We may contact you to confirm your delivery address or payment details before dispatch.
- Shipping and Delivery Timeframes
We deliver across Kenya and to select regional destinations in East Africa (upon request).
Estimated delivery times are as follows:
- Within Nairobi: 1–2 business days
- Major towns (e.g., Mombasa, Kisumu, Nakuru, Eldoret): 2–4 business days
- Remote or upcountry areas: 3–7 business days
Please note: Delivery timelines are estimates and may vary due to factors such as courier delays, weather, or public holidays.
- Shipping Methods and Couriers
We work with trusted courier partners such as G4S, Fargo Courier, Wells Fargo, Sendy, and local riders to ensure safe and timely delivery.
Depending on your location and order type, delivery may be via:
- Doorstep delivery
- Collection from a designated pick-up station
- In-store collection
- Shipping Charges
- Shipping costs are calculated at checkout based on your location, order size, and delivery method.
- Free delivery may be offered on selected items or for orders above a specified amount (as indicated on our website).
- For deliveries outside Kenya, international shipping rates apply and will be communicated before payment.
- Tracking Your Order
Once your order is shipped, you will receive a tracking number or dispatch confirmation with delivery details.
You can track your parcel directly through the courier’s website or by contacting our support team.
- Delivery Address and Requirements
- Ensure that the delivery address and contact details you provide are accurate and complete.
- If the courier is unable to reach you, your parcel may be returned to us or held at a pickup point.
- Re-delivery charges may apply if an incorrect address was provided.
- Delays and Force Majeure
While we strive to deliver all orders promptly, we are not liable for delays caused by circumstances beyond our control such as:
- Strikes, lockdowns, road closures, or natural disasters;
- Courier network disruptions or technical failures;
- Customs or import delays for international shipments.
We will communicate promptly if any such delays occur.
- Damaged or Missing Packages
- If your parcel arrives damaged, tampered with, or partially missing, please notify us within 48 hours of receipt with clear photos and order details.
- We will investigate with our courier partners and arrange for replacement or refund where applicable.
- Contact Us
For any questions or concerns about shipping, please contact:
Nosta Supplies Limited
Baricho road industrial area
+254 741 126893
info@nostasupplies.co.ke